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FAQ

How are PJ charms different from other pin brands?

That’s the easiest questions on here! Our charms are the evolution to pins; the next level of wearing a part of your personality on your wardrobe. Our charms are more interchangeable, easier to lock in, and magnetic.

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

I have a weird question and I want to talk to a person about it.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at phoebe@phobejames.com. Don’t worry—we check it constantly.

What payment options do you accept?

All credit cards including Visa, Discover, Mastercard, American Express. Paypal and Apple Pay.

Who is the founder of Phoebe James?

Raul Melgoza was the creative designer for Luca Luca. He’s dressed notable fashionistas like Emma Stone, Serena Williams, Alison Brie, to name a few.

Where is Phoebe James’s headquarters?

New York, NY

How big are the charms?

Not thaaat big.

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing phoebe@phoebejames.com.

Will my product scratch/dirty/break/etc.?

If the product is subjected to excessive drops or damage, then yes it will suffer. But the bright side of our charms is that they’re patented with our technology which allows them to lock so the only way those bad boys are being damaged is if you fall with them.

Do you test on animals?

Great question—no, we don’t! We love animals and we aim to make more animal charms!

Can I sell the products on my own site?

Unfortunately, your purchase of PJ products is only for your personal use and personal trading. Feel free to sell or swap with your friends or pets.

How do gift cards work?

Purchasing this digital gift card creates a unique code. The gift card recipient can enter this code at checkout to subtract the gift card value from their order total.

This gift card never expires.